1. Order Cancellation
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Cancellation Period: You can cancel your order within 24 hours of placing it. To cancel, please contact our customer service team at [Insert Contact Information].
After the 24-hour period, cancellation requests will not be accepted as the order will already be processed for shipment.
2. Returns and Replacements
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Return Window: You can request a return or replacement within 7 days from the date of delivery.
Eligibility for Returns: Products must be unused, in original packaging, and in resalable condition.
Replacement Process: If you receive a damaged or defective product, we will provide a replacement at no extra cost.
Return Process: Contact our customer service team to initiate a return. Once approved, we will guide you through the process.
3. Refunds
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Eligibility for Refund: Refunds will be issued only if the product is defective or if the order is canceled within 24 hours.
Refund Method: Refunds will be processed back to the original payment method within 7-10 business days after approval.
Non-Refundable Items: Customized or made-to-order items, and products damaged due to customer mishandling.